Disclaimer & Privacy

Disclaimer

The material on this website is intended to provide general information on Journey Early Learning Australia Pty Ltd (ABN 88 655 964 551) and its subsidiaries and related bodies (Journey Early Learning Group, we, our or us) and to visitors of our centre(s). The content of our website is updated regularly, but users are advised to check the validity of information with specific centres as our site content is not intended to be fully comprehensive in all instances.

Subject to your statutory rights under applicable law, the Journey Early Learning Group does not accept any liability for the information or advice (or the use or reliance of such) provided on this website.

Links are provided on this website may be to external websites or information sources. These external websites and information sources are outside the Journey Early Learning Group’s control. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of any information found and relied upon by the user from these external websites and information sources. The Journey Early Learning Group does not endorse, sponsor or approve any such websites and information sources or any content on them, nor do we provide any warranty or take any responsibility for any aspect of those websites or their content or details of the information downloaded.

Any information supplied to us (for example, if you send us an email, complete an online form or interact with a website function) through our website is treated in accordance with our Privacy policy if that information is personal information. By submitting information to us through our website, you:

grant us an irrevocable, sub-licensable, transferable, royalty-free, worldwide licence (by ourselves or with others) to use, copy, communicate or otherwise deal with, incorporate works into and derive works from that information, for the purposes of exercising a function or purpose of our organisation; and
warrant and represent that you have all necessary rights, consents, approvals, authorisations, permission and authority to submit that information to us and to grant us the licence set out above.

Privacy Policy

The Journey Early Learning Group is strongly committed to protecting an individual’s right to privacy.

This Privacy Policy explains how Journey Early Learning Australia Pty Ltd (ABN 88 655 964 551) and its subsidiaries and related bodies (Journey Early Learning, we, our or us) collects, stores, uses, discloses and protects personal information.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. Your continued use of our services, our website or the provision of further personal information by or on behalf of you is deemed acceptance of this Privacy Policy.

Acknowledgement and consent

By providing personal information to us, you consent to our collection, use, storage and disclosure of the personal information in accordance with this Privacy Policy and any other arrangements that apply between us. This Privacy Policy should be read together with any terms and conditions and notices related to our dealings with you.

Children

If you are a parent, guardian or carer of a child (your child) enrolling with (currently enrolling or waitlisted) or using Journey Early Learning services, you consent on behalf of your child to our collection, use, storage and disclosure of your child’s personal information in accordance with this Privacy Policy and any other arrangements that apply between us and you and/or your child.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

What personal information do we collect and hold?

The personal information collected by us depends on the relationship between us and you.

If you are a parent, guardian, carer, child in/seeking our care, an employee of ours or a service provider, we may collect the following types of personal information:

identity information such as your name, gender, date and place of birth, sex, title and other such identity information;
contact information such as your residential and postal address, phone numbers, email address, and other such contact information;
social media handles and addresses; or
government identifiers such as drivers licence details, passport details and birth certificate details.

If you are a parent, carer, guardian, a service provider to us or an employee or a service provider of ours, we may also collect the following types of financial, professional and employment related personal information:

your financial information such as bank account details, credit card number, debit card numbers, superannuation details and payment/payroll information;
government identifiers such as your tax file number, Centrelink Customer Reference Number, Medicare reference numbers and ABNs and ACNs;
employment and business information such as job titles, details of business, experience and/or academic and professional qualifications, work history, third party references, communications (including notes from meetings and telephone call recordings), feedback or survey responses provided to us, information collected from clearance questionnaires and/or interviews and performance records and notes; or
social and demographic information such as health information, medical history, information about national origin or immigration status, or optional demographic information

If you are a child, or the parent, guardian or carer of a child, enrolling for or receiving services from us, we may also collect the following types of childcare related information (which may include personal information and sensitive information):

medical and health information such as immunisation status, dietary requirements, medical conditions and details of medical care needs, physical and social developmental information, any additional special needs, clinically relevant family medical history, the name of any health service provider (including but not limited to private medical insurance) or referred medical specialist, copies of any letters of referrals and copies of any reports;
social and familial information such as care arrangements including custody agreements or parenting orders, specific religious or cultural requirements, languages spoken and details of nominated emergency contact people; or
photographs and video recordings of or including children and work samples of children.

How do we collect personal information?

We generally collect personal information from you directly when you provide it to us, such as:

when you attend our centres;
when you use our forms or apply for our services;
over the internet when you use or interact with our website or social media pages;
when you email us, post us your information or call us over the phone;
when you apply for a job with us or during the course of your employment with us;
when you provide us with services; or
when you provide feedback or make a complaint to us.

We may sometimes collect personal information about you through a third person or from other sources, such as a parent, guardian or carer, our third-party suppliers, service providers and contractors who assist us to operate our business (such as a third-party payment gateway, recruitment agencies and vetting agencies), from third persons authorised by you (such as your referees or representatives) or from publicly available sources of information.

What purposes do we collect and use personal information for?

We may collect, store, use and disclose your personal information for one or more of the following purposes (depending on our relationship with you):

to provide early education and child-care services to you or your child;
to provide services associated with the well-being, protection, and development of your child;
to contact you and provide resources we consider helpful in supporting you or your child’s journey and milestones;
to ensure the safety and wellbeing of all persons at our centres and facilities;
to protect our property and premises;
to administer and manage our services including charging, billing, and collecting debts;
to analyse the needs of families using our services;
to develop new and/or improved services or to perform analytics on our business and logistical performance;
for market research and surveys, direct marketing, promotions and/or competitions;
to notify you (either directly or via a third-party advertising platform) about special offers and services available from us or our partners;
to ensure the proper function of our website and online software;
for fulfilling our mandatory reporting obligations required by applicable law, including to respond to requests from regulatory or governmental authorities;
if you apply for a job or placement, to assess your qualifications and suitability for a role with us, to make employment related observations and to take references;
if you are an employee or service provider of ours, to manage our employment or contractual relationship with you including assessing and monitoring your performance;
to facilitate or manage the transfer or sale of our business;
to respond to and manage inquiries, complaints, feedback, and claims, defend our legal interests, and investigate and protect against fraud, theft, and other illegal activities; and/or
any other purpose that you have consented to.

Do we disclose your personal information to third parties?

We may disclose your personal information to third parties where necessary for us to provide our services to you or your child, to manage our employment or contractual relationship with you, or for any of the purposes set out above. Third parties we may disclose your personal information to include the following:

our related bodies corporate;
our suppliers, consultants, contractors, agents and professional advisors (such as lawyers, accountants, or financial advisors);
service providers who assist us in our day-to-day business operations (for example IT support service providers, or communication and marketing service providers);
a purchaser or potential purchaser of our business or the assets and operations of our business (or a part of them);
governmental or regulatory authorities and bodies, including enforcement agencies;
any third party that you have consented to (for example, alternative contacts or emergency contracts); or
any other third party where we are authorised or required by applicable law, including via court orders.

What if you don’t give us your personal information?

If you choose not to provide certain personal information, then we may not be able to provide the product or services you require, or the level of service that we would like to provide. We may also not be able to employ you or engage you as a service provider.

How we store your personal information

We take reasonable steps designed to protect personal information that we hold from unauthorised access, modification, misuse, loss and disclosure. The personal information may be stored in paper or electronic format.

Disclosure of personal information outside of Australia

We may disclose your personal information outside of Australia to our third-party partners, suppliers and service providers such as cloud storage providers or data centres. The countries that we may disclose your personal information to include the:

European Union;
United Kingdom; and
United States of America.

Direct marketing

We or our marketing and communications service providers may send you direct marketing communications and information about our services and related goods and services offered by our partners. This may take the form of emails, SMS, or mail. You may opt-out of receiving such marketing materials by contacting us using the contact details for privacy related matters set out below or by using the opt-out facilities provided in the marketing materials (e.g. an unsubscribe link).

Accessing and correcting your personal information

You may request access to your or your child’s personal information held by us.

If at any time you believe that our record of your or your child’s personal information is incorrect, you may request us to correct it.

You may also authorise another person to request to access or correct your or your child’s personal information on your behalf if you are unable to yourself. This authority must be in writing and a copy must be provided to us. The authority must name the person whom you authorise to access your or your child’s information.

Please make any request to access or correct information to us in writing at contact@journey.edu.au.

We aim to respond to requests within a reasonable period, usually within 30 days after we receive the request.

Occasionally it may take us longer if your request is particularly complex or if you have made several requests. We will let you know and keep you updated if we cannot respond in 30

days. We may charge a fee for accessing or correcting your or your child’s personal information if it is reasonable for us to do so (for example, there are a substantial number of requests in respect of your or your child’s personal information or if the request is unreasonable or requires substantial work on our part).

Privacy complaints

If you have any questions, concerns or a complaint regarding privacy, please contact us at contact@journey.edu.au.

Upon receiving a complaint, we will review and consider the complaint. If the complaint requires further investigation, we will acknowledge receipt of the complaint and try to carry out the investigation in a timely manner. We may seek further information from you to assist with our investigation. We will then inform you of our findings about your complaint.

We will try to complete our investigation and respond to the complaint within 30 days. We will let you know if we expect it take longer than this to resolve.

If we fail to respond to the complaint within a reasonable time, or if you are dissatisfied with our response to the complaint, you are entitled to make a complaint to the Office of the Australian Information Commissioner at: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

Copyright

Our website and all information and content displayed on it are owned by us or our licensors, and all right, title, and interest in and to the website and its contents are the property of us or our licensors and are protected by copyright, trade mark, patent, design and/or other intellectual property rights and laws to the fullest extent possible. We and our licensor (where appropriate) reserve all such rights.

Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and content, services and/or locations featured on our website are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection or affiliation. Any trade marks or names featured on our website are owned by the respective trade mark owners

When you access the information contained in the website, you agree to use the website and its contents (including to retrieve, download or print out) for your personal use only, and no part of this website may be reproduced, published or adapted in whole or in part for any commercial purpose whatsoever, nor can you modify or copy any information on this website, without prior written permission from the Journey Early Learning Group.