FAQs Parent Support
Do you offer casual and emergency care?
Casual bookings for extra days are welcome if the centre has a vacancy. View real-time availability and make a casual booking outside of normal operating hours with our Casual Bookings app, or contact the centre manager directly.
How does the enrolment process work?
After your tour, the Journey enrolments team will be in touch to discuss the enrolment process. The enrolments team will work through the documentation requirements with you. All enrolment documents are available online. Any information provided as part of the enrolment process is strictly confidential and will only be used internally for the direct purposes of your child’s enrolment. Parent/guardian permission will be sought if information is required for any other use. Further privacy information can be found on our Enrolment Application Form.
What is orientation and when does it occur?
Once your enrolment is confirmed and bond paid, we welcome you to complete your orientation at the centre. We recognise and respect each individual child and family, and work with you to develop a personalised orientation plan.
Before your child’s first day, we encourage you to talk to them about all the fun and exciting adventures they have to look forward to. It is also extremely beneficial to visit the centre and play together during orientation so you both feel comfortable and confident. This will ensure you and your child are familiar with the centre’s environment and routine.
What is the process for signing in and out?
Parents, friends and family members who are authorised to collect your child should make certain that the sign in and sign out system is followed at all times. This ensures that in the event of an emergency, we have a record of your child’s attendance.
If your child has been absent, it is important to record them as ‘absent’ on the day they were not at the centre. This needs to be confirmed the day after the absence.
What if I’m late to collect my child?
Late fees will apply if your child is collected after the centre operating hours. Additional terms and conditions may apply.
Public Holidays & Sick Days
Under the Commonwealth Government’s CCS Regulations, CCS applies for up to 42 unexplained absences per financial year; this includes absences due to holidays, public holidays or sickness. Once the initial 42 days have been exhausted, additional absences may be claimed under certain circumstances.
Families will be credited $30 for permanent bookings that fall on Public Holidays. Sick days are charged at the normal fee.